Refund policy
We offer a -60 day return period worldwide, meaning you have up to 90 days after receiving your item to request a return, regardless of your location.
To be eligible for a return or refund, the item must arrive damaged, defective, or significantly different from what was ordered.
Return Conditions
To qualify for a return, your item must meet the following conditions:
- Item must be unused and in its original condition
- Original packaging must be included
- All accessories and included items must be returned
- Proof of purchase is required
Please note: Returns without the original packaging may not qualify for a refund.
Return Process
To request a return, contact us at:
📧 qwajosue07@gmail.com
Please include:
- Your order number
- Photos/videos of the item
- Photos of the original packaging
Once your request is reviewed and approved, return instructions will be provided.
Please do not send items back without prior authorization, as unauthorized returns will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Used products
- Items showing signs of wear or damage caused after delivery
- Items returned without original packaging
- Sale items or gift cards
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
International Notice
Depending on your country or region, additional consumer rights may apply.
For customers in the European Union, a 14-day cooling-off period may apply where required by law.